April 4, 2017, Mt. Prospect, IL – Southwest Capital Bank, located in Albuquerque, New Mexico, installed 35 cash-dispensing ATMs from Cummins Allison, the leading innovator and provider of coin, currency and check processing technology as well as ATMs, to increase its presence at convenience stores located throughout the state of New Mexico.
“We’re constantly searching for additional ways to bring more convenience and access to our customers,” said Richard Torrez, customer support manager, Southwest Capital Bank. “The Southwest Capital Bank-branded ATMs meet our customers’ cash access needs in a way that works best for them – in the conveniently located stores that are already part of their lives,” said Torrez. “In addition they meet the needs of many types of non-customers including travelers in need of spending cash.”
Superior experience
Southwest Capital bank started working with Cummins Allison when they replaced two of their six bank branch ATMs. “We had an extremely positive experience with them so when one of our small business customers approached us looking for a new ATM fleet because their existing ones were frequently out of service, we reached out to Cummins Allison.”
“We were looking for cost-effective ATMs that were not only reliable but fulfilled our modern brand image,” said Torrez. “We were impressed by the look and the uptime, and, for any bank, keeping ATMs up and running means increased revenues,” said Torrez.
All 35 ATMs were installed in less than two weeks. “It’s the relationships, the customer service and attention to detail that Cummins Allison offers that had the ATMs up and running well before scheduled,” said Torrez.
Customer-centric provider
Once a financial institution has made the decision to replace or add to its ATM fleet, it’s critical to select the technology that best meets their needs. Equally important is choosing a partner that is focused on delivering superior service and support throughout the entire process.
“When choosing technology like this, the sea of ‘sameness’ is ever present, but what really differentiated Cummins Allison from other providers is the level of service and care I received from them,” Torrez commented. “From the beginning to end, I have nothing but positive things to say. They picked up the ball and never dropped it.”
“Any technology roll-out of this size requires seamless collaboration between customer and ATM partner,” said Bob Gibson, vice president, branch operations, Cummins Allison. “Successful deployment of this significant ATM installation demonstrates our ability to scale with our customers’ needs and demonstrates our commitment to helping Southwest Capital Bank expand its brand presence.”
For more information on Cummins Allison’s ATMs visit: www.cumminsallison.com/atm
About Southwest Capital Bank
Southwest Capital Bank is among the very few family owned banks in the nation and prides itself on a history of long-term relationships. The familiar, conservative leadership of the Levenson family means continuity and stability for their customers—many of whom come from families that have themselves been part of the New Mexico landscape for generations. Being a family bank in a place where family comes first, they know what it’s like to work together, struggle together, and prosper together. They understand what it is to have a business and a family in New Mexico.
About Cummins Allison
Cummins Allison is the leading innovator and provider of check, currency and coin handling solutions, as well as full-function ATMs. Our world-class sales and service network includes hundreds of local representatives in more than 50 offices in North America, 6 wholly-owned subsidiaries and is represented in more than 70 countries around the world. For more information about our award-winning solutions, visit www.cumminsallison.com.
